1. Overview
This Refund Policy explains the conditions under which LANNE DIGITAL PORTAL - FZCO (trading as LanneTech UAE) may issue refunds for paid Multiplayer API digital services purchased through https://multiplayerapi.com.
This policy supplements our Terms of Sale and Terms of Use.
2. General principle
Because Multiplayer API is a digital service delivered electronically, all sales are generally considered final once console access or subscription benefits have been activated. However, we review refund requests fairly and in accordance with applicable consumer protection laws.
3. Eligible refund situations
We may issue a full or partial refund, at our discretion, in the following cases:
- Duplicate charge: you were billed twice for the same subscription period.
- Service not delivered: payment was successful but console/API access was not provisioned within 48 hours and the issue was not resolved after contacting support.
- Significant service failure: a prolonged outage or critical defect prevented use of Multiplayer API for an extended period, and we were unable to provide a satisfactory remedy (credit extension, service restoration).
- Unauthorised transaction: a payment was made without your authorisation, subject to verification and the payment processor’s dispute procedures.
- Legal requirement: where applicable law mandates a refund or withdrawal right.
4. Non-refundable situations
Refunds are generally not provided when:
- Subscription time has already been consumed or the account has been materially used (games created, keys issued, production traffic).
- The request is made after the applicable billing period has ended, except as required by law.
- The issue results from misuse, secret-key leakage, violation of our Terms of Use, or misconfiguration of your client/game.
- Dissatisfaction with game design outcomes, player counts or peer-to-peer connectivity on networks outside our control, where the service technically functioned as described.
- Change of mind after digital delivery has begun, where the statutory withdrawal right has been validly waived at checkout.
- Chargebacks initiated without prior contact with our support team.
5. Subscriptions
- You may cancel a subscription at any time; cancellation stops future renewals.
- Cancellation does not automatically entitle you to a refund for the current billing period already paid.
- If you cancel within 14 days of an initial subscription and have not materially used the service, you may request a refund under applicable consumer law.
- Plan changes take effect according to the billing flow shown in the console unless otherwise agreed.
6. How to request a refund
To request a refund, contact us with:
- Your account email address.
- Order, invoice or payment reference.
- Date and amount of the transaction.
- A clear description of the reason for the request.
Email: contact@lannetech.ae
Subject line: Refund Request — Multiplayer API — [Order ID]
We aim to respond within 3–5 business days.
7. Refund processing
- Approved refunds are processed to the original payment method via Dodo Payments.
- Processing time depends on your bank or card issuer, typically 5–10 business days after approval.
- Refunds are issued in the same currency as the original transaction where possible.
- We may offer account credit as an alternative where mutually agreed.
8. Chargebacks and disputes
If you dispute a charge with your bank or card issuer without contacting us first, your account may be suspended pending investigation. We encourage you to reach out to contact@lannetech.ae so we can resolve issues quickly.
9. Consumer rights
Nothing in this policy limits mandatory rights you may have under applicable consumer protection legislation in your country of residence. Where local law provides greater protection, those provisions prevail.
10. Changes
We may update this Refund Policy from time to time. The current version is always available at https://multiplayerapi.com/legal/refund.html.
11. Contact
LANNE DIGITAL PORTAL - FZCO
IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates
contact@lannetech.ae