1. Data controller
The data controller responsible for your personal data is:
- LANNE DIGITAL PORTAL - FZCO (trading as LanneTech UAE)
- IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates
- Email: contact@lannetech.ae
- Company site: https://lannetech.ae/
2. Scope
This Privacy Policy applies to personal data collected through https://multiplayerapi.com, including the marketing site, documentation, demos, developer console (dashboard), HTTP API, SDK downloads, payment flows, support channels and any related Multiplayer API services operated by LANNE DIGITAL PORTAL - FZCO.
3. Data we collect
Depending on how you interact with Multiplayer API, we may collect:
- Identity & contact data: name, email address, company name, billing details.
- Account data: login credentials (hashed), game configuration, API public/secret key metadata, preferences, authentication logs.
- Transaction data: subscription status, invoices, payment history (card data is processed by Dodo Payments and not stored by us).
- Technical data: IP address, browser type, device information, usage logs, API request metadata, room and match telemetry necessary to operate the service.
- Game / runtime data: player identifiers you create, room codes, shared-state payloads, flags and webhook delivery logs — as needed to provide the multiplayer backend.
- Communications: messages sent to support, feedback and correspondence.
4. How we use your data
We process personal data for the following purposes:
- Providing, operating and maintaining Multiplayer API, the console and demos.
- Creating and managing developer accounts, games, keys and subscriptions.
- Processing payments and preventing fraud or abuse.
- Providing customer support and responding to enquiries.
- Monitoring performance, security, integrity and anti-cheat signals you configure.
- Complying with legal, tax and regulatory obligations in the UAE and applicable jurisdictions.
- Improving our services, subject to appropriate anonymisation where possible.
- Sending service-related communications (account alerts, billing, security notices).
We do not sell your personal data to third parties.
5. Legal bases for processing
- Performance of a contract (providing Multiplayer API services you requested).
- Legitimate interests (security, analytics, service improvement, fraud prevention).
- Legal obligation (accounting, compliance, law enforcement requests).
- Consent (where required, e.g. non-essential cookies or marketing communications).
6. Payment processing
Payments for Multiplayer API subscriptions are processed by Dodo Payments and its affiliates. When you subscribe, the processor collects and processes payment information under its own privacy policy. We receive limited transaction data necessary to manage your account and billing status.
7. Data sharing
We may share data with:
- Service providers: hosting (Hostinger), payment processing (Dodo Payments), email delivery, CDN and infrastructure necessary to deliver the service.
- Professional advisers: lawyers, accountants and auditors bound by confidentiality.
- Authorities: when required by law, court order or to protect our legal rights.
- Business transfers: in connection with a merger, acquisition or asset sale, with appropriate safeguards.
All processors are required to handle data securely and only for specified purposes.
8. Player data in your games
If you use Multiplayer API in a published game, you act as an independent controller (or equivalent) for personal data of your end players that you choose to send through the API. You must provide your own privacy notice to players and ensure you have a lawful basis to process their data. We process such data as a service provider to deliver rooms, state, signalling and related features.
9. International transfers
Your data may be processed in the United Arab Emirates and in other countries where our service providers operate. Where data is transferred internationally, we implement appropriate safeguards consistent with applicable data protection requirements.
10. Data retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting and reporting requirements. Account data is generally retained for the duration of the business relationship and for a reasonable period thereafter. API logs and billing records may be retained for up to 7 years where required by law.
11. Security
We implement technical and organisational measures to protect personal data, including encryption in transit, access controls, monitoring and secure infrastructure. Secret API keys are shown once and should be stored only on your servers. No method of transmission over the Internet is 100% secure.
12. Your rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal retention obligations.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is consent-based.
- Request data portability where technically feasible.
To exercise your rights, contact contact@lannetech.ae. We may need to verify your identity before responding.
13. Cookies
We use cookies and similar technologies as described in our Cookie Policy.
14. Children
Developer accounts and paid subscriptions are not directed at individuals under 18. We do not knowingly collect personal data from children for account registration. If you believe a child has provided us with account data, contact us and we will delete it promptly. Games you build may have their own age ratings; you remain responsible for compliance with child-protection laws for your players.
15. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Material changes may be communicated by email or through the console.
16. Contact
For privacy-related questions or requests: contact@lannetech.ae